At Enapps, we don’t just sell ERP software – we run our entire business on it, and we do it with the precision of a Swiss watch and the resilience of a seasoned mountain climber. From CRM and Sales to Finance, Projects, Operations, Support, and HR, we put our own system through its paces daily. If something’s not up to scratch, we know about it before our customers do – and we fine-tune it until it runs like clockwork. Our internal operations are powered by Enapps ERP, ensuring we get the most out of our own platform while continuously refining and enhancing it. We use our core modules extensively, integrate where needed, and customise where it makes sense – all to create a seamless and efficient business environment.
CRM & Sales: Managing Leads and Customer Relationships
Our sales team relies on the Enapps CRM module to track leads, manage opportunities, and ensure smooth follow-ups. AI-driven 3CX call summarisation is used for logging calls within our CRM, ensuring accurate records and reducing manual note-taking for sales and customer interactions. Every interaction, from the first touchpoint to deal closure, is recorded within the system. Our 2-way integration with HubSpot helps bridge the gap between marketing and sales, ensuring that leads generated through LinkedIn ads and other digital platforms are captured and nurtured effectively.
Finance: Automation and Accuracy
Enapps Finance module underpins our entire financial management, from invoicing to reconciliations. We’ve taken automation a step further by integrating billing automation, reducing manual processing time and improving accuracy. Our finance team benefits from real-time visibility into cash flow, customer payments, and financial reports, all within our ERP.
Projects & Operations: A Unified Workflow
Our project management and operations are tightly integrated within Enapps ERP. We’ve built custom integrations to streamline our development workflows, including:
- Git Repository Integration: Managing code differences, merges, and releases directly within our ERP.
- CI/CD Automations: Ensuring smooth deployment pipelines with minimal manual intervention.
- Customer Server Monitoring & Management: Direct integration with customer environments allows us to monitor, manage, and troubleshoot in real-time.
Support: Enhanced Customer Assistance
Our support operations leverage Enapps Helpdesk, where tickets, customer interactions, and resolutions are handled with priority. Customers can also schedule their updates directly from our in-ERP-based support portal, ensuring smoother communication and service delivery.
HR: Seamless Employee Management
HR processes are integrated within our ERP, covering everything from expenses to leave requests. AI-driven categorisation helps streamline expense management by automatically classifying expenditures. Employees submit leave requests directly within the system, which are automatically synced with Office365 calendars. This integration eliminates the need for manual updates and keeps scheduling accurate.
File Management & Collaboration
With Enapps’ built-in Document Management System (DMS), all our files are structured and stored in OneDrive, allowing seamless access and version control. Whether it’s project documentation, contracts, or financial records, everything is organised and retrievable.
Continuous Improvement: Testing & Enhancing Our ERP
One of the biggest advantages of running our own ERP internally is that we are the first to test new features. If there’s a gremlin in the works, we’re the first to flush it out. Our team constantly provides feedback, requests improvements, and helps refine core modules before they roll out to customers. This ensures that our ERP evolves in response to real-world usage and challenges – and naturally, we are able to implement these at cost! (We’d love to say ‘free’, but come on, we’ve got bills to pay.)
The Power of Full Integration
What makes this approach powerful is the interconnected nature of all our systems. Sales integrates with Finance, Support ties into Operations, and Marketing feeds into CRM. This level of automation and integration enables us to operate efficiently while continuously enhancing the platform for our customers.
By running our business on Enapps ERP, we fully embrace it – pushing it to its limits. It’s not a system collecting digital dust; it’s a dynamic, evolving platform that adapts and improves alongside us. We put it through its paces in real-world conditions, ensuring it not only meets today’s demands but stays ahead of tomorrow’s challenges. If you want an ERP that walks the walk, Enapps delivers – every single day.
