Comprehensive training and support to ensure teams thrive with Enapps ERP
At Enapps, a smooth ERP implementation is not just about having the right system—it’s about ensuring that users are equipped with the knowledge and confidence to maximise its potential. That’s why the Enapps approach to training and support is delivered with the same passion and precision as the ERP solutions. Successful ERP adoption goes hand-in-hand with empowering the people who will use it daily.
Training and Support
Training and Support
Comprehensive, Personalised Training: More Than Just Instruction
Training at Enapps is an immersive process, led by Project and Product Managers who guide teams step-by-step through the ERP system. Every training session is tailored to the unique business requirements, ensuring that the team understands not just the how, but the why behind each function.
A hands-on, evangelical approach to training is applied, knowing that users must be confident and ready to work efficiently when the system goes live. Toward the end of the project, User Acceptance Testing (UAT) is managed to ensure that teams are cohesive and fully prepared for the Go-Live, minimising any post-launch disruptions.
Key Highlights:
- Tailored Training Sessions: Personalised workshops designed around specific processes and needs.
- AI-Powered Knowledge Access: All training sessions are recorded, transcribed, and summarised using AI, allowing teams to revisit sessions as needed.
- User Acceptance Testing (UAT): Ensures that every user is comfortable and aligned, facilitating a smooth transition to go-live.
Enapps Academy: An On-Demand Knowledge Hub
To support continuous learning, the Enapps Academy provides an AI-powered resource hub that grows with evolving needs. It contains a wealth of guides, tutorials, and “how-to” content, giving users the ability to explore the ERP system at their own pace.
This Academy isn’t static; it expands with every update and feature, ensuring the team stays informed about new capabilities. With AI assistance, questions can be answered instantly, guiding users to the right resource whenever needed.
Key Highlights:
- AI-Powered Assistance: Answering questions and guiding users through tasks.
- Ever-Growing Resource Library: A comprehensive collection of guides and video tutorials, continuously updated.
- Accessible Anytime, Anywhere: Providing the freedom to learn on-demand.
Bedding-In Support: There Every Step of the Way
Once the system is live, Enapps continues to provide close support during the bedding-in period. During these early weeks, training and support overlap, allowing users to ask questions and receive guidance while actively working with the new system.
Understanding that new systems require adjustment, the team is always available to resolve any issues and offer additional insights to ensure users feel supported.
Key Highlights:
- Dedicated Post-Go-Live Support: Focused assistance during the initial phase to prevent issues from escalating.
- Hands-On Guidance: Ongoing access to both training and support to ensure a seamless transition.
Ongoing Support: Tailored for Business Needs
Once the bedding-in period is complete, Enapps provides flexible support packages based on team size, business needs, and service requirements. Whether a high-touch approach is required or a more autonomous style is preferred, the tailored support ensures the right level of assistance.
With a range of SLA-based support options, businesses can rely on Enapps to meet their evolving requirements, ensuring that response times and solutions match expectations.
Key Highlights:
- Flexible Support Packages: Multiple support options based on business size, requirements, and SLAs.
- Continuous Improvements: Benefit from ongoing updates, enhancements, and system health checks.
- Customised Support Approach: A flexible, client-centric support model that grows with the business.
Choose a partnership for success
Enapps is deeply invested in the long-term success of each client. From initial training to ongoing support, the goal is to ensure that teams not only learn to use Enapps ERP, but also grow with it. The focus is on delivering training that resonates and support that evolves—so the ERP system can continue driving growth, efficiency, and innovation.